This Shipping Policy explains how shipping works on WhiskyBids and outlines the responsibilities of both buyers and sellers when it comes to delivery.
Please read this policy carefully before listing or purchasing an item.
WhiskyBids is a global online marketplace. All items are shipped directly by individual sellers, not by WhiskyBids. Delivery methods, costs, and timeframes may vary depending on the seller’s location and the buyer’s destination.
When purchasing from a seller on WhiskyBids, buyers are responsible for:
Providing an accurate and complete shipping address
Checking local laws and import restrictions on the shipment of alcohol
Paying any import duties, customs fees, or local taxes applicable upon delivery
Communicating with the seller regarding delivery queries or issues
WhiskyBids is not liable for delays, customs holds, or delivery failures due to inaccurate information or local regulations.
Sellers are responsible for:
Accurately describing their shipping terms on each listing, including countries served and expected delivery times
Packing items securely to avoid damage in transit
Shipping items promptly once payment is received (typically within 3 business days)
Providing tracking information where available
Complying with local and international shipping laws, particularly those relating to alcohol
Sellers must not list or ship items to countries where such shipments are prohibited by law.
Delivery times vary depending on:
Seller and buyer location
Chosen shipping method
Customs processing times
Regional delays or courier issues
Buyers should refer to the estimated delivery window provided by the seller and allow for reasonable delays, especially for international shipments.
Sellers are encouraged to use tracked shipping where possible and to share tracking details with buyers once dispatched. Buyers should monitor the tracking link and confirm delivery upon receipt.
If an item arrives damaged or does not arrive at all:
Buyers should contact the seller directly to resolve the issue
Sellers may offer a refund or replacement, depending on the circumstances and their own policies
Both parties are encouraged to retain evidence (photos, tracking, communications) for support
WhiskyBids is not responsible for the condition or delivery of items, but we may assist in disputes if needed.
Sellers must not ship to countries or regions where shipping alcohol is illegal. It is the seller’s responsibility to be aware of shipping restrictions before listing items for international delivery.
Buyers are also responsible for ensuring that their local laws allow them to receive alcohol by post.
Shipping costs are set by individual sellers and will be displayed on each listing. These may vary based on:
Packaging requirements
Courier services used
Destination country
Quantity and weight of items
Some sellers may offer combined shipping for multiple purchases.
While WhiskyBids does not ship any items directly, we take shipping issues seriously. Sellers who repeatedly fail to dispatch items, provide false tracking, or violate shipping regulations may be suspended or removed from the platform.
If you have questions about shipping, customs, or a specific item, please contact the seller directly using the message function on the listing.
If you're unable to resolve an issue with a seller, please reach out to us via our contact page.
Last updated: 10/07/25
